Role: Product Vision, Designer, Developer, Bootstrapped Marketer
Concie evolved out of an overwhelming need in the SmarterStays business to manage communications with our guests more effectively before, during, and after their stay. We constantly found ourselves repeating certain things to every guest, and have struggled to communicate instructions consistently at times. We thought, there has to be a better way…
So I started experimenting with the idea of an Artificially Intelligent Concierge, to fulfill any informational needs for our guests on our behalf. Of course, this turned out to be a naively ambitious idea in the near-term. But there still seemed to be value in scheduling contextual messages based on events like check-in, check-out, guest entering/leaving the house, etc. Also, most of our guests enjoyed the convenience of using text messages to communicate – rather than downloading an app. So we refined the idea into a Minimum Viable Product, and are currently putting the finishing touches on this MVP.
Our goal is to deliver automatic and real-time guest communication over SMS to small Bed & Breakfasts, vacation rentals, and even boutique hotels as a subscription service.
You can check out helloconcie.com to find out more and request a private invite from me to test it out.